Legal
Refunds & cancellations
Draft. This page is a working draft and is pending legal review. It is not yet the final version.
One payment, and only refunds after
You pay the exact total shown at checkout, once. After payment that total never moves. Anything we owe you comes back as a refund to the card you paid with.
Cancelling
- Groceries: free until a shopper starts your order.
- Restaurants: free until the restaurant accepts your order.
A cancelled, paid order is refunded in full. If a restaurant declines your order, or does not respond in time, you are refunded in full.
Groceries: what you are refunded
| What the shopper finds | You are refunded |
|---|---|
| Exactly what you ordered | Nothing |
| More (the pack weighs more) | Nothing — we absorb it |
| Less | The missing share |
| Nothing | The whole line |
| A cheaper substitute | The difference |
| A dearer substitute | Nothing — we absorb it, up to a cap per line |
Substitutions
A substitution is never a request to pay more. You decide whether to accept a swap.
Payment taken for a cancelled order
If a payment completes after an order has been cancelled, it is refunded automatically.
How long a refund takes
Problems with an order
If something is wrong with your order, email support@7stack.co.za with your order details.
Last updated: 15 October 2026. Questions: info@7stack.co.za